Terms of Service
Last updated October 2026. Questions about any of this? Call any store or email info@fabricareofgreenville.com.
Our care standard
We inspect every garment against its care label and its construction before cleaning, and we choose our method accordingly. Where a manufacturer's label is missing, incorrect, or specifies a treatment the garment cannot actually survive, we use our professional judgment and will discuss it with you when there is meaningful risk.
Risk and inherent condition
Some garments arrive with pre-existing weaknesses that are not visible on inspection: degraded elastic, unstable dyes, glued trim, sun-damaged fibres, or previous home stain-removal attempts. Where we identify a risk before cleaning we will tell you and let you decide. Where the condition is genuinely undetectable beforehand, we cannot accept liability for damage arising from that inherent condition.
Loss or damage
If we lose or damage a garment through our own error, we will make it right. Claims are settled on the garment's fair current value taking age and condition into account, consistent with standard International Fabricare Institute guidance, up to a maximum of ten times the cleaning charge. Please raise any concern within a reasonable period of collecting your order so we can investigate while the trail is fresh.
Stain removal
We will always attempt stain removal, and we are good at it, but no cleaner can guarantee every stain. Stains that have oxidised, been heat-set in a home dryer, or been pre-treated with over-the-counter products may be permanent. We will not push a stain past the point where continued treatment would risk the fabric itself.
Uncollected garments
Please collect your order within 90 days. We will make reasonable efforts to contact you about anything left longer, but garments uncollected after 90 days may be donated to charity.
Payment and pricing
Prices published on this site are typical ranges, not binding quotes, because final price depends on fabric, construction and condition. We quote before we clean. Delivery customers are charged the same per-item prices as in-store customers, with no delivery fee, minimum or membership cost.